Developing a learning culture where knowledge and skills are shared and valued will make staff more able to pass on their experience to library customers. This will in turn enhance the community’s value of the library and its resources. To facilitate the Library’s maturity as a learning organisation the evaluation and development of training and learning experiences should be ongoing.
Source: Hallam, G, 2013, “The learning institution maturity model: A self-evaluation tool for future planning in NSLA libraries”, Brave New Worlds: Libraries, Learning and Community Needs Seminar July 17, 2013, National and State Libraries Australasia, Canberra, viewed 19 June 2014,
Determining whether eResource training is effective
Use evaluation forms for formal training or learning. These responses should be gathered immediately for collation and used to inform future sessions.
Sample evaluation questions
- How did you rate your learning experience?
- What was the most useful part of the session?
- The least useful segment?
- Was the length of the training adequate?
Additional training measures
- Follow up over the next weeks with a few quiz questions that test the knowledge gained and include token prizes.
- Look for usage spikes after training in the eResource statistics and compare in-library usage with remote use.
- Ask for additional feedback later and ask for suggestions for new topics or sample questions.
Ensuring training is focused on current and emerging needs
- During training it is beneficial to allow time for discussion and listen for issues or barriers to staff promoting and accessing the eResources.
- Act on any issues raised promptly.
- Vary the presentation, approach and content. Consider alternative models of training delivery such as webinars or become a mobile trainer visiting branch libraries.
- Staff Personal Development Plans may also be a valuable indicator of knowledge gaps.
It is worthwhile reviewing the searching basics in most eResource training sessions.
Staff who enjoy and benefit from training will be motivated to learn more. They will also be more willing to coach others.