Public Libraries are responsible for providing primary support to their members. Primary support covers:
- assisting members to use the IOS and Android Apps and web portal, including basic navigation and functionality
- directing members to user guides and FAQ's
- providing basic guidance on how to download the IOS and Android Apps and how to authenticate
Secondary Support covers technical issues to an indyreads™ member account, the browser portal and the IOS and Android App. Please submit an overview of the issue via the Contact Us form including a description of the issue and an email address for the member. A support case will be logged with our technology vendor.
The configuration will only commence once the State Library of NSW receives the SIP2 Server (or Web Services) details for a libraries LMS along with the signed indyreads™ agreement. The SIP2 Server details form and indyreads™ agreement were forwarded to library managers in December 2018. If your service has not returned the completed documents you can submit them to Ross Balharrie.
Please note, that any changes to the IP hosting address for your library management system must be passed onto to NSW.net via the Contact Us form otherwise the authentication of your patrons will stop working.