Tag: indyreads™

Showing all FAQ content tagged or categorized under indyreads™:

What is the default loan period and the total number of items a user can borrow?

The item loan period is 21 days.  Items can be renewed if there are no reservations. Items can also be returned early via the App.  The maximum number of items per borrower card is 20. 

What are the obligations for participating libraries

The Council agrees to:

  • Provide the SLNSW with the SIP2 server intake parameters as specified in the form forwarded to library managers and provide a patron account for testing purposes.

  • Cooperate with the SLNSW and the technology vendor Odilo to configure authentication between the LMS and Odilo TK platform.

  • Designate an appropriate staff member as the main point of contact for the indyreads™ project to assist with set-up and ongoing project related communication pertaining to marketing, training and technical support.

  • Promote and publicise the indyreads™ eBook collection to library clients using marketing materials developed by the SLNSW.

  • Create appropriate catalogue records for local studies digitised content and community acquired titles licensed by the library and imported onto the indyreads™ platform 

  • To import catalogue records for the statewide consortia collection from the indyreads™ administration portal into your LMS catalogue.

  • To perform primary support for authorized readers (card holders) using the indyreads platform. The SLNSW and Odilo will provide secondary support by e-mail, chat, video conferencing and phone, including documentation and training.

  • Comply with the terms and conditions for the acquisition and use of digital content as outlined in the NSW Public Library Agreement for the Purchasing of Electronic Content and associated guidelines to be forwarded to the NSW public library network.

  • Ensure that any content uploaded onto the platform adheres to the libraries collection development policy and agree to remove content if directed by the SLNSW.  

  • Adhere to the guidelines provided by the SLNSW for the selection and importing of digitised local studies content onto the indyreads™ platform. 

  • Assure that access to digital rights managed content is restricted registered readers (card holders) of the library as authenticated by the library’s automated management system.

  • Respond appropriately to any misuse by a reader (card holder) your service’s public library clients.
If I am not selected in the initial group when will my library get access to indyreads?

The aim is to have all NSW public libraries set-up to utilise the indyreads™ platform by March 2019.  

How will the State Library select the libraries to be involved in the initial set up of indyreads™? Can I put my library forward?

For the initial set-up NSW.net will work with a handful of libraries which use a cross section of library management systems.  If you are interested in participating in the first batch of libraries to be set-up for indyreads™ please contact NSW.net. The library service must agree to allocate sufficient staff resources for the set-up, testing and rollout of the platform within an agreed timeframe.  

If we cannot resolve a technical issue after referring to the NSW.net indyreads™ support page what should we do?

Contact the NSW.net staff via the Contact Us Form, selecting indyreads™ as the topic.

What is the difference between Primary Support & Secondary Support?

Primary Support is provided by the public library service to library patrons to assist with questions relating to the use of the indyreads™ platform and Android and IOS indyreads™ APP. This includes questions relating to; search, discovery, loans, return and general APP navigation.

Secondary Support is provided by the State Library of NSW to public libraries to assist in the resolution of user questions which are not covered in the support material and technical issues with the indyreads™ platform and Android and IOS APPS.

What support will the State Library provide?

The State Library of NSW will provide staff training on the indyreads™ platform and APPS as well as a collection of user guides and technical manuals.  The State Library will also provide ‘Secondary Support’ to NSW public libraries in the circumstance whereby the library cannot resolve an issue using the supplied user guides and technical manuals.

Can our library obtain usage statistics?

Basic statistics (loan, download, borrower and title) can be obtained by the designated administrator at each library.  Instructions will be available in the indyreads™ technical support section of the NSW.net website.

Can do we import the MARC records from indyreads™ into our catalogue?

Yes, please refer to technical support.

Will additional copies of a book be added if there are a lot of reserves on it?

Yes, once a title has five holds a new copy will be purchased.